Posts Categorized: Network-Access

 Network Outage – Mansion Hills Apartments

Description

ITS is working to resolve the loss of Internet connectivity at Mansion Hills.

 

Services Affected:

Wired and wireless Internet access, IP telephones.

 

 

 

Update:

Service restored as of 3:04pm

Posted: 7/1/18 1:32 pm
Last updated: 7/1/18 3:45 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access


 Network Outage – Mansion Hills Apartments

Description

ITS is working to resolve the loss of Internet connectivity at Mansion Hills.

 

Services Affected:

Wired and wireless Internet access, IP telephones.

 

Service has been restored as of 4:57pm Friday, 6/29/2018

Posted: 6/29/18 6:27 am
Last updated: 6/29/18 5:07 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access


 Maintenance on MSC Garage North Switch

Start Time: 4/8/18 8:00 am - End Time: 4/8/18 10:00 am

Description

Networking will be doing some maintenance on the switch in order to expand the network. Phones, Network wired and wireless access will be down during maintenance.

Primary Contact: Pollyana Appleton x6026

Posted: 4/6/18 1:54 pm
Last updated: 9/27/18 10:33 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access


 Failover Datacenter firewall

Description

Need to failover the datacenter firewall from one datacenter to the other on Wednesday Morning so that other maintenance can take place over the weekend. There is no expected outage, but there is always the fringe possibility of something happening. Should be no user impact.

Posted: 4/3/18 6:26 pm
Last updated: 4/4/18 7:36 am
Event type: Informational
Current status: Resolved
Service Network-Access


 Oak Hall Network Outage

Description

The north wing of Oak Residence Hall is currently without network access.  We are actively working to resolve the issue.  Wired network, Wireless network and campus-owned IP telephones are affected.

Networking has been restored to Oak Residence Hall North wing.

Posted: 3/20/18 2:58 pm
Last updated: 3/20/18 3:43 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access


 Network Outage – Remote Sites

Description

At 12:58am The AT&T circuit providing Internet to UMSL’s remote sites was lost briefly.  At 1:30am AT&T performed additional inspections to determine root cause, which caused an additional brief outage. Services  were restored  at 1:50am

Posted: 2/17/18 12:30 pm
Last updated: 5/16/18 2:33 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access


 Scheduled Maintenance – Remote Sites

Start Time: 2/16/18 12:01 am - End Time: 2/16/18 5:00 am

Description

MOREnet’s vendor AT&T will be perform a class A inspection of all hardware involved in recent problems in St Louis.  This emergency maintenance will be performed tonight from 12:01AM to 5:00AM.  There will be intermittent outages during this time while they inspect all devices and clean all fiber.

 

Sites/Services Affected:

Networking and phones to remote sites IT Enterprises, Children’s Advocacy Center – West Pine and Kirkwood, STLPR at Grand Center, CETC, Center for Eye Care – Lindell and East St. Louis.

 

 

Primary Contact: Steve Anthoney

Posted: 2/15/18 4:29 pm
Last updated: 2/16/18 9:29 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Uncategorized


 Remote Sites have no Network and Phones

Description

We have no Network or Phone service on the Remote sites. We are calling Morenet again for news.

11am:  AT&T is experiencing an equipment failure similar to the recent outages that have occurred on 2/9, 2/13/ and 2/14. We are working with the vendor in an attempt to come up with a final resolution to the problem.

1:31pm: AT&T has resolved the issue. We do not have any more information.

Posted: 2/15/18 10:51 am
Last updated: 2/15/18 1:31 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services


 Remote Sites have no Network and Phones

Description

Remote sites have no network and phones currently.

AT&T has a hardware failure in St Louis, they have identified the bad switch and are working on the fix. We were not told how long it will take to get the problem fixed.

 

7:45 pm Contacted AT&T and the hope to be back up by 8:00pm

8:14pm AT&T confirmed services have been restored.

12:31am:  All remote sites are currently down again.  Our service provider is in contact with AT&T to determine the cause of this additional outage.

1:34am Services restored.

Posted: 2/12/18 2:47 pm
Last updated: 2/13/18 6:53 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services


 No Network on Remote Sites

Description

There was a fiber cut in St. Louis that is responsible for the Remote Sites outage. AT&T is working to fix it. There is no estimate on how long it will take to fix it at this moment.

Posted: 2/9/18 8:18 am
Last updated: 2/12/18 7:53 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services