Posts Categorized: Internet Access

 SSB Tower Electrical Outage

Description

There is currently a power outage in the SSB Tower due to electrical contractors working in the building.  The network equipment will be down until power is restored.  This will affect remote access to user systems in this location.

 

Power has been restored

Posted: 3/28/20 2:48 am
Last updated: 3/28/20 7:57 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access

 Internet and Telephone services outage at UMSL remote sites 2/10/2020

Description

There is an internet and telephone services outage at Child advocacy center kirkwood and westpine, ITE, CETC, Lindell eye center and East STL eye center. ITS is currently investigating the issue.

 

The cause of this issue has been identified as equipment failure within the AT&T network.  The equipment has been replaced and services are restored as of 3:50pm 2/10/2020

Posted: 2/10/20 2:15 pm
Last updated: 2/10/20 5:04 pm
Event type: Informational
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Power outage – ITE & Missouri Institute of Mental Health – November 15 2:15 PM –

Description

All network and telephone services are down at 4633 World Pkwy due to power outage from Ameren and a failed generator.   Maintenace is currently investigating the issue.

 

Update: 2:50pm – Ameren’s power has been restored.   The generator is still offline and the vendor has been contacted for repairs.

Posted: 11/15/19 2:36 pm
Last updated: 12/20/19 1:48 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Network Outage 7/17/19

Description

ITS networking is experiencing issues with some web traffic, we are currently working on the issue.

 

Update: 7/17/19 8:45am

Working with the vendor has resolved the issue

Posted: 7/17/19 7:40 am
Last updated: 7/17/19 8:46 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Internet Access

 Network Maintenance Sunday 6/9/19 CNS 2nd Floor & Bradford Wireless Access

Start Time: 6/9/19 7:00 am - End Time: 6/9/19 9:00 am

Description

ITS will be preforming maintenance on Sunday 6/9/19 beginning at 7am

  1. CNS 2nd floor users will be moved to new network equipment and will experience a brief outage
  2. Bradford will be unavailable for about 20 minutes, wireless access will be unavailable during this time.

Primary Contact: Bob Garrison

Posted: 6/5/19 6:11 am
Last updated: 8/17/19 1:23 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless