Posts Categorized: Telephone Services

 Nursing Admin Building – Network Outage 2/21/21

Start Time: 2/21/21 7:00 am - End Time: 2/21/21 12:00 pm

Description

Contractors will be splicing fiber optic cable in the Legras building Sunday 2/21/21 at 7am which will cause the Nursing Admin building to lose all network connectivity for the duration of the work.

 

Work was completed around 10:30am 2/21/21, network devices are operational

Primary Contact: Bob Garrison

Posted: 2/18/21 10:41 am
Last updated: 2/22/21 2:38 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 Softphone users are getting disconnected.

Description

There are reports of Softphone users getting disconnected. Telephone services is investigating the problem together with Mitel.

 

This issue resolved on its own for all users during troubleshooting.

Posted: 2/1/21 1:09 pm
Last updated: 2/2/21 3:14 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Network Maintenance – Core Network – Jan 10 2021 12:01am to 1:00 am –

Start Time: 1/10/21 12:01 am - End Time: 1/10/21 1:00 am

Description

Network will be performing maintenance on the core network that could have a brief impact to multiple  buildings on campus.   Impact should be limited to a 5 – 10 minute outage.

Primary Contact: Steve Chapman - x4063

Posted: 1/8/21 1:55 pm
Last updated: 2/22/21 5:08 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 ITS Winter Break Outage Schedule

Start Time: 12/28/20 8:00 am - End Time: 12/31/20 4:00 pm

Description

In preparation for the 2021 spring semester, Information Technology Services (ITS) will be performing systems maintenance from Monday, December 28th through Sunday, December 31st. There will be many services affected at different times and dates, please see below:

 

DATE TIME SERVICES IMPACTED
Monday, December 28th 8:00AM to 3:00PM  
  Install new network routers for the campus

 

 Internet access both to and from campus will be down. This includes wireless and residential life networks.

 
Tuesday, December 29th 9:00AM to 1:00PM
Software upgrades will be performed on systems supporting printing services Intermittent outages including

desktop printing, copying/scanning/faxing and TritonPrint services.
Tuesday, December 29th 9:00AM to 5:00PM
Software upgrades to servers supporting the Mitel phone system

 

 Brief interruptions with softphone client and call recording may occur during this time.
Wednesday, December 30th 8:00AM to 12:00PM
Replace Data Center Firewalls Brief outages to UMSL hosted systems will occur during this time.
Wednesday, December 30th 1:00PM to 5:00PM
  Windows/Linux Server Patching Applications/Web Apps, Network-File Shares, Printing, SharePoint. UMSL Websites will be unavailable during this time.
Thursday, December 31st 3:00PM to 4:00PM
Upgrade Network Switches Brief & random network outages across campus as switches are upgraded – No networking or phone service until the upgrade is finished.

Primary Contact: Ken Voss

Posted: 12/28/20 11:54 am
Last updated: 1/4/21 1:39 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Internet Access, Network-Access, Network-File Shares, Network-VPN, Sharepoint, Telephone Services, UMSL Websites

 Networking Maintenance RWC 11/29/2020 6:00am – 10:00am

Start Time: 11/29/20 6:00 am - End Time: 11/29/20 10:00 am

Description

Networking will be doing maintenance on equipment in RWC. During this time internet access may be limited for some users.

Primary Contact: Joshua ballenot extension 4116

Posted: 11/27/20 8:26 pm
Last updated: 11/29/20 9:10 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Network Outage – Sunday 11/29/2020 – 12:01 am to 7:00 am –

Start Time: 11/29/20 12:01 am - End Time: 11/29/20 7:00 am

Description

Networking team will be making changes to our internet connection to campus to prepare for future hardware replacement.  During this change we will experience outages to internet and campus network.   This will affect all network and telephone access.

 

A portion of this work was complete.  The remainder will be re-scheduled

Primary Contact: Steve Anthoney & Steve Chapman

Posted: 11/26/20 10:23 am
Last updated: 12/2/20 1:42 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 Network outage – CETC Remote Site

Description

Due to an unscheduled power failure at the facility, all Network, telephone and wireless services are currently unavailable.  Services became unavailable at approximately 10:01am.  We are continuing to monitor the issue.

Posted: 10/13/20 10:15 am
Last updated: 10/13/20 1:05 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services