Posts Categorized: Telephone Services

 Network Maintenance – Woods Hall – Sunday 5/23/21 6am – Noon

Start Time: 5/23/21 6:00 am - End Time: 5/23/21 12:00 pm

Description

ITS will be upgrading network hardware in Woods Hall Sunday 5/23/21.  Users will have no network access during this time.  This includes wired, wireless, telephone services and VPN.

Primary Contact: Bob Garrison

Posted: 5/19/21 12:52 pm
Last updated: 5/24/21 12:01 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Network Maintenance – SSB – Sunday 4/11/2021 – 12:05 AM – 8:00 AM –

Start Time: 4/11/21 12:01 am - End Time: 4/11/21 8:00 am

Description

The network team will be upgrading network equipment in SSB.  This will impact approximately 250 devices including desktop, wireless, and telephone services.

Primary Contact: Steve Chapman ext: 4063

Posted: 4/9/21 4:05 pm
Last updated: 4/15/21 12:42 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Intermittent issues with softphone

Description

Some Mitel users are reporting trouble maintaining connection to softphone. Telephone Services will reboot the problem switches at noon today, which may result in dropped calls or brief inability to connect for a small number of users.

 

Update: Switch reboots have concluded. Telephone Services will continue to monitor the stability of softphone connections to ensure the issue is resolved.

Update 2: This issue should now be resolved.

Posted: 3/29/21 10:48 am
Last updated: 4/2/21 4:20 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Some Mitel Softphones are having problems connecting.

Description

A few Softphone users have reported that they are unable to properly make or receive calls. Telephone Services is trying to isolate the problem and troubleshoot it. We will send more information as we try to resolve the issue.

Posted: 3/1/21 2:25 pm
Last updated: 6/17/21 7:55 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Nursing Admin Building – Network Outage 2/21/21

Start Time: 2/21/21 7:00 am - End Time: 2/21/21 12:00 pm

Description

Contractors will be splicing fiber optic cable in the Legras building Sunday 2/21/21 at 7am which will cause the Nursing Admin building to lose all network connectivity for the duration of the work.

 

Work was completed around 10:30am 2/21/21, network devices are operational

Primary Contact: Bob Garrison

Posted: 2/18/21 10:41 am
Last updated: 2/22/21 2:38 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 Softphone users are getting disconnected.

Description

There are reports of Softphone users getting disconnected. Telephone services is investigating the problem together with Mitel.

 

This issue resolved on its own for all users during troubleshooting.

Posted: 2/1/21 1:09 pm
Last updated: 2/2/21 3:14 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Network Maintenance – Core Network – Jan 10 2021 12:01am to 1:00 am –

Start Time: 1/10/21 12:01 am - End Time: 1/10/21 1:00 am

Description

Network will be performing maintenance on the core network that could have a brief impact to multiple  buildings on campus.   Impact should be limited to a 5 – 10 minute outage.

Primary Contact: Steve Chapman - x4063

Posted: 1/8/21 1:55 pm
Last updated: 2/22/21 5:08 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services