Posts Categorized: Telephone Services

 Outage – Seton Hall (SC) – 7/31/2021 10:30 am – TBD

Description

10:30 Due to a power outage, there is no network or telephone service in Seton Hall.  Maintenance has been notified and working on the issue.  No eta at this time.

 

12:45 power has been restored.

 

1:15 power was lost.

 

Provincial House is also having issues.  Maintenance is currently working on the problem.

 

8/2/21:  Villa, Seton, & Provincial House are all still having power issues, maintenance is working on the problem.

 

Posted: 7/31/21 10:39 am
Last updated: 8/3/21 2:51 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wireless, Telephone Services

 Clark Hall network upgrade 7/4/2021 12:01am – 11:59am

Start Time: 7/4/21 12:00 am - End Time: 7/4/21 12:00 pm

Description

Networking will be upgrading the equipment in Clark hall from midnight on 7/4/2021 until noon 7/4/2021. During this time all network access and telephone services in Clark hall will be unavailable.

Primary Contact: Joshua ballenot extension 4116

Posted: 7/2/21 3:09 pm
Last updated: 7/6/21 1:05 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Issues with Softphone

Description

Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. Telephone services is working to resolve this issue. An update will be posted once the trouble devices are restarted and service is restored.

 

Update: The malfunctioning switches have been rebooted and service has been restored.

Posted: 7/1/21 10:05 am
Last updated: 7/1/21 10:49 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Network Maintenance – Woods Hall – Sunday 5/23/21 6am – Noon

Start Time: 5/23/21 6:00 am - End Time: 5/23/21 12:00 pm

Description

ITS will be upgrading network hardware in Woods Hall Sunday 5/23/21.  Users will have no network access during this time.  This includes wired, wireless, telephone services and VPN.

Primary Contact: Bob Garrison

Posted: 5/19/21 12:52 pm
Last updated: 5/24/21 12:01 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Network Maintenance – SSB – Sunday 4/11/2021 – 12:05 AM – 8:00 AM –

Start Time: 4/11/21 12:01 am - End Time: 4/11/21 8:00 am

Description

The network team will be upgrading network equipment in SSB.  This will impact approximately 250 devices including desktop, wireless, and telephone services.

Primary Contact: Steve Chapman ext: 4063

Posted: 4/9/21 4:05 pm
Last updated: 4/15/21 12:42 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Intermittent issues with softphone

Description

Some Mitel users are reporting trouble maintaining connection to softphone. Telephone Services will reboot the problem switches at noon today, which may result in dropped calls or brief inability to connect for a small number of users.

 

Update: Switch reboots have concluded. Telephone Services will continue to monitor the stability of softphone connections to ensure the issue is resolved.

Update 2: This issue should now be resolved.

Posted: 3/29/21 10:48 am
Last updated: 4/2/21 4:20 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Some Mitel Softphones are having problems connecting.

Description

A few Softphone users have reported that they are unable to properly make or receive calls. Telephone Services is trying to isolate the problem and troubleshoot it. We will send more information as we try to resolve the issue.

Posted: 3/1/21 2:25 pm
Last updated: 6/17/21 7:55 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services