Posts Categorized: Telephone Services

 Equipment maintenance on JCP South

Start Time: 8/29/21 8:00 am - End Time: 8/29/21 12:00 pm

Description

In order to fix some damage done by the storm, we will need to replace part of the networking equipment, in JC Penney South. Wired, WIFI and Telephones will be out until the work is complete.

Primary Contact: Pollyana Appleton

Posted: 8/27/21 9:19 am
Last updated: 10/19/21 1:36 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services


 Maintenance on Network equipment in JC Penney South

Start Time: 8/25/21 12:01 am - End Time: 8/25/21 12:30 am

Description

Networking needs to reboot the switch in JC Penney South to try to resolve an issue. There will be no internet or phone services while the switch is rebooting.

Primary Contact: Steve Anthoney

Posted: 8/24/21 3:25 pm
Last updated: 10/19/21 1:48 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services


 Network Outage – West County Computer Center – 4:15 pm –

Description

We are currently experiencing a network outage at West County Computer Center located 12837 Flushing Meadows Dr, St. Louis, MO 63131.  This affects internet, wireless, and telephone services.  The network team is investigating the cause.

 

4:25 pm Verified there was a power blip on site. We will monitor for now.

 

5:30 pm power is stable at this time.

Posted: 8/19/21 4:24 pm
Last updated: 8/19/21 5:21 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services


 Network Maintenance – 8-11-2021 5:00 am – 6:00 am – Software patching

Start Time: 8/11/21 5:00 am - End Time: 8/11/21 6:00 am

Description

Networking will be patching our Identity Service Engine (ISE).  This server supports access to all Wired/wireless and VPN users.  We do not anticipate any downtime with this maintenance.

Primary Contact: Steve Chapman ext: 4063

Posted: 8/10/21 4:28 pm
Last updated: 8/13/21 8:23 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services


 Outage – Seton Hall (SC) – 7/31/2021 10:30 am – TBD

Description

10:30 Due to a power outage, there is no network or telephone service in Seton Hall.  Maintenance has been notified and working on the issue.  No eta at this time.

 

12:45 power has been restored.

 

1:15 power was lost.

 

Provincial House is also having issues.  Maintenance is currently working on the problem.

 

8/2/21:  Villa, Seton, & Provincial House are all still having power issues, maintenance is working on the problem.

 

Posted: 7/31/21 10:39 am
Last updated: 8/3/21 2:51 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wireless, Telephone Services


 Clark Hall network upgrade 7/4/2021 12:01am – 11:59am

Start Time: 7/4/21 12:00 am - End Time: 7/4/21 12:00 pm

Description

Networking will be upgrading the equipment in Clark hall from midnight on 7/4/2021 until noon 7/4/2021. During this time all network access and telephone services in Clark hall will be unavailable.

Primary Contact: Joshua ballenot extension 4116

Posted: 7/2/21 3:09 pm
Last updated: 7/6/21 1:05 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services


 Issues with Softphone

Description

Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. Telephone services is working to resolve this issue. An update will be posted once the trouble devices are restarted and service is restored.

 

Update: The malfunctioning switches have been rebooted and service has been restored.

Posted: 7/1/21 10:05 am
Last updated: 7/1/21 10:49 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services