Posts Categorized: Telephone Services

 Nursing administration Building network outage 10/16 8:00PM

Description

There is a power outage at the nursing administration building that has caused the networking and telephone services equipment to power off. Networking services and telephone services will be unavailable during this time.

Posted: 10/16/21 8:09 pm
Last updated: 10/17/21 5:12 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Intermittent/slow service with Softphone

Description

Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. To resolve this issue, Telephone Services will be restarting the equipment experiencing the issue at 12pm, 9/16/21. IP phones running on this specific switch will be down as it restarts, and will regain service once it is back up. The complete restart should take less than 15 minutes.

An update will be posted once the trouble device is restarted and service is restored.

 

Update: The switch reboot is complete and full services should be restored.

Posted: 9/16/21 10:25 am
Last updated: 9/16/21 12:20 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 MSC 1st floor Network Equipment upgrade 9.19.21

Start Time: 9/19/21 7:00 am - End Time: 9/19/21 12:00 pm

Description

ITS will be upgrading network hardware for MSC first floor.  There will be no network access during this time including wired, wireless, and phone service.

Primary Contact: Bob Garrison

Posted: 9/14/21 6:12 am
Last updated: 10/19/21 2:43 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 Equipment maintenance on JCP South

Start Time: 8/29/21 8:00 am - End Time: 8/29/21 12:00 pm

Description

In order to fix some damage done by the storm, we will need to replace part of the networking equipment, in JC Penney South. Wired, WIFI and Telephones will be out until the work is complete.

Primary Contact: Pollyana Appleton

Posted: 8/27/21 9:19 am
Last updated: 10/19/21 1:36 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Maintenance on Network equipment in JC Penney South

Start Time: 8/25/21 12:01 am - End Time: 8/25/21 12:30 am

Description

Networking needs to reboot the switch in JC Penney South to try to resolve an issue. There will be no internet or phone services while the switch is rebooting.

Primary Contact: Steve Anthoney

Posted: 8/24/21 3:25 pm
Last updated: 10/19/21 1:48 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Network Outage – West County Computer Center – 4:15 pm –

Description

We are currently experiencing a network outage at West County Computer Center located 12837 Flushing Meadows Dr, St. Louis, MO 63131.  This affects internet, wireless, and telephone services.  The network team is investigating the cause.

 

4:25 pm Verified there was a power blip on site. We will monitor for now.

 

5:30 pm power is stable at this time.

Posted: 8/19/21 4:24 pm
Last updated: 8/19/21 5:21 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Network Maintenance – 8-11-2021 5:00 am – 6:00 am – Software patching

Start Time: 8/11/21 5:00 am - End Time: 8/11/21 6:00 am

Description

Networking will be patching our Identity Service Engine (ISE).  This server supports access to all Wired/wireless and VPN users.  We do not anticipate any downtime with this maintenance.

Primary Contact: Steve Chapman ext: 4063

Posted: 8/10/21 4:28 pm
Last updated: 8/13/21 8:23 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services