Posts Categorized: Telephone Services

 Network outage – Remote Sites – January 20 2022 – 12:08 AM – TBD

Description

We are experiencing a network outage with our internet provider (MOREnet) to our remote sites.   This includes Children’s Advocacy Center – West Pine and Kirkwood locations,  Computer Education & Training Center,  Lindell Eye Center, and East St. Louis Eye Center locations.    All network and phone services are unavailable at this time.

 

service was restored at 3:10 am.

Posted: 1/20/22 12:37 am
Last updated: 1/20/22 8:35 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 1/23/22 Network Maintenance MSC 3rd floor South & MSCGN

Start Time: 1/23/22 6:00 am - End Time: 1/23/22 9:00 am

Description

ITS will be upgrading network equipment in MSCGN (maintenance area) and on the 3rd floor South of MSC.  Users will have no network access during this outage.  This includes wired, wireless, and phone service.

Primary Contact: Bob Garrison

Posted: 1/19/22 6:31 am
Last updated: 2/23/22 8:58 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Networking Equipment failure on MSC 3rd floor.

Description

We had equipment failure on the 3rd floor of MSC. Some users might be experiencing no Network and Phone Services at the moment. We have technician currently working on issue.

Construction crew on the 3rd floor tripped circuit, power seems to have been restored for now.

Posted: 12/14/21 9:35 am
Last updated: 12/14/21 10:35 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services

 Power Outage – 12/03/2021 10 PM to 2 AM – Benton Hall – TJ/Mercantile – Clark Hall –

Start Time: 12/3/21 10:00 pm - End Time: 12/4/21 2:00 am

Description

Facilities is working closely with Ameren to have a planned power outage this Friday, December 3 starting at 10 PM.  The outage will last approximately four hours and affect Benton Hall, TJ/Mercantile Library, and Clark Hall.  All power and Air Conditioning will be off during these hours.  All network connectivity will be limited in these areas.

 

Primary Contact: Steve Chapman ext: 4063

Posted: 12/3/21 10:38 pm
Last updated: 12/4/21 12:30 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Nursing administration Building network outage 10/16 8:00PM

Description

There is a power outage at the nursing administration building that has caused the networking and telephone services equipment to power off. Networking services and telephone services will be unavailable during this time.

Posted: 10/16/21 8:09 pm
Last updated: 10/17/21 5:12 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Intermittent/slow service with Softphone

Description

Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. To resolve this issue, Telephone Services will be restarting the equipment experiencing the issue at 12pm, 9/16/21. IP phones running on this specific switch will be down as it restarts, and will regain service once it is back up. The complete restart should take less than 15 minutes.

An update will be posted once the trouble device is restarted and service is restored.

 

Update: The switch reboot is complete and full services should be restored.

Posted: 9/16/21 10:25 am
Last updated: 9/16/21 12:20 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 MSC 1st floor Network Equipment upgrade 9.19.21

Start Time: 9/19/21 7:00 am - End Time: 9/19/21 12:00 pm

Description

ITS will be upgrading network hardware for MSC first floor.  There will be no network access during this time including wired, wireless, and phone service.

Primary Contact: Bob Garrison

Posted: 9/14/21 6:12 am
Last updated: 10/19/21 2:43 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services