Posts Categorized: Telephone Services

 Benton Hall Central Tower – Networking maintenance

Start Time: 8/21/22 8:00 am - End Time: 8/21/22 12:00 pm

Description

Networking will be consolidating connections, so a few people might be temporarily disconnected from networking and telephone, please call if problem persists after outage is completed.

Primary Contact: Pollyana Appleton x6026

Posted: 8/19/22 10:18 am
Last updated: 9/28/22 9:34 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Overnight Telephone Maintenance

Start Time: 8/16/22 9:30 pm - End Time: 8/16/22 11:30 pm

Description

Telephone Services will be performing reboots overnight of all Mitel servers to resolve multiple issues caused by recent power outages. During this time, campus telephone service will be unavailable. The maintenance should be complete in roughly 2 hours.

 

The overnight maintenance was completed successfully.

Primary Contact: Andrea Quinn

Posted: 8/16/22 3:09 pm
Last updated: 8/16/22 11:14 pm
Event type: Unscheduled Maintenance
Current status: Resolved
Service Telephone Services

 Trouble dialing out to 314 numbers

Description

We are currently experiencing widespread issues when trying to dial out to local 314 area code numbers. This issue affects both desk phones and softphone. Telephone Services is working to remedy this issue and will send out an update when it is resolved.

 

The issue with outbound dial to 314 numbers has been resolved.

Posted: 8/16/22 1:58 pm
Last updated: 8/16/22 2:59 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Telephone connection issues

Description

Select ShoreTel phones are experiencing an issue where they display “No Connection” and have no dial tone. Telephone Services is working to resolve the issue and expect it to be resolved soon.

 

The phone switch that was having trouble has been rebooted, and service has been restored to the affected phones.

Posted: 8/11/22 9:15 am
Last updated: 8/11/22 9:32 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 CAC- West Pine

Description

There is no Internet Service or Phones in Child Advocacy Center – West Pine. Networking is looking into the issue.

 

1:56 – att has isolated our issue and dispatched a field technician for resolution.

Posted: 8/10/22 1:31 pm
Last updated: 8/11/22 9:22 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services