Scheduled Maintenance: ShoreTel telephone system

Description

Critical security updates will be applied to the ShoreTel Windows servers. During this time, some users may experience brief loss of connection to ShoreTel Communicator and delayed delivery of voicemail messages. There should be no interruption of service for handsets.

What is affected:

ShoreTel Communicator and voicemail

Primary Contact: Telephone Services, x6500, telephone_services@umsl.edu

 Maintenance on campus telephone system COMPLETE

Description

The required system upgrades on the ShoreTel telephone system are complete.  Those with the ShoreTel Communicator application installed on their computer will need to upgrade their application before using it.  When ShoreTel Communicator is launched, it will prompt the user to install the upgrade.  Information and instructions on installing the ShoreTel Communicator upgrade are also available at http://www.umsl.edu/technology/phones/Instructions%20and%20Guides/upgrade.html. If you experience any issues with your telephone or the ShoreTel Communicator application, please contact Telephone Services at 314-516-6500 or telephone_services@umsl.edu, or contact the Technology Support Center at 314-516-6034 or helpdesk@umsl.edu. Thank you.

 Maintenance on campus telephone system

Description

Information Technology Services will perform required system upgrades on the ShoreTel telephone system.  The entire ShoreTel telephone system will be out of service beginning Sunday, February 28th at 12:00 a.m.  During the upgrade, calls cannot be made or received, and voicemail messages cannot be left or retrieved.  Elevator phones and emergency blue light phones in parking lots and outdoor areas will continue to operate.  If there is an emergency during the upgrade, dial 314-516-5155 from a non-campus or cell phone. A restoration notice will go out as soon as services are available again.

Primary Contact: Telephone Services, x6500, telephone_services@umsl.edu