Posts Categorized: Telephone Services

 Network Outage – Marillac Hall –

Description

Power outage has cause a network outage in parts of Marillac hall.

8:30 – Maintenance is currently working with Ameren to isolate the power issues.  No estimate on time of repair.

12:00. Power restored

Posted: 5/3/18 9:06 pm
Last updated: 5/4/18 12:22 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Scheduled Network Outage – 03/28/2018 – 4:00 am

Start Time: 3/28/18 4:00 am - End Time: 3/28/18 7:00 am

Description

Networking will be upgrading the software on equipment located in the following buildings.

SCCB – South Campus Classroom Building
WEB – Ward E. Barns Building ( ED Collabitat)
ESH 4th floor – Express Scripts Hall
TJL – Thomas Jefferson Libaray
VRH – Villa Resident Hall
SCB – South Campus computer Building
SH – Stadler Hall

All network and Telephone service will be unavailable during the reboot. (approx. 10 min.)

Primary Contact: Steve Chapman

Posted: 3/27/18 3:13 pm
Last updated: 5/16/18 2:32 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Scheduled Network Maintenance – 02/21/2018 – 4:00 am

Start Time: 2/21/18 4:00 am - End Time: 2/19/18 6:00 am

Description

Networking will be upgrading the software on equipment located in the following buildings.

AAB -Performing art center
BH – Science learning building
ORH – Nursing Admin. building
ESH– Seton Hall
FAB – Social Sciences and Business Building
KWC – J. C. Penney building
LH – Lucas Hall
MH – Marillac Hall
MSC – Millennium Student Center
MTLC – Math Lab
NAB – Nursing Admin. building
PCC – Optometry Patient Care Center
PAC -Performing art center
SSB – Social Sciences and Business Building

All network and Telephone service will be unavailable during the reboot. (approx. 10 – 15 min.)

Primary Contact: Steve Chapman

Posted: 2/19/18 9:44 am
Last updated: 5/16/18 2:32 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Remote Sites have no Network and Phones

Description

We have no Network or Phone service on the Remote sites. We are calling Morenet again for news.

11am:  AT&T is experiencing an equipment failure similar to the recent outages that have occurred on 2/9, 2/13/ and 2/14. We are working with the vendor in an attempt to come up with a final resolution to the problem.

1:31pm: AT&T has resolved the issue. We do not have any more information.

Posted: 2/15/18 10:51 am
Last updated: 2/15/18 1:31 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services

 Remote Sites have no Network and Phones

Description

Remote sites have no network and phones currently.

AT&T has a hardware failure in St Louis, they have identified the bad switch and are working on the fix. We were not told how long it will take to get the problem fixed.

 

7:45 pm Contacted AT&T and the hope to be back up by 8:00pm

8:14pm AT&T confirmed services have been restored.

12:31am:  All remote sites are currently down again.  Our service provider is in contact with AT&T to determine the cause of this additional outage.

1:34am Services restored.

Posted: 2/12/18 2:47 pm
Last updated: 2/13/18 6:53 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services

 No Network on Remote Sites

Description

There was a fiber cut in St. Louis that is responsible for the Remote Sites outage. AT&T is working to fix it. There is no estimate on how long it will take to fix it at this moment.

Posted: 2/9/18 8:18 am
Last updated: 2/12/18 7:53 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services