Posts Categorized: Telephone Services

 SSB Tower Network Equipment Upgrade 10/14/18

Start Time: 10/14/18 7:00 am - End Time: 10/14/18 12:00 pm

Description

Networking will be upgrading the equipment in the SSB Tower.  During this time there will be no network access including wired, wireless, and phone services.

Primary Contact: Josh Ballenot

Posted: 10/10/18 6:07 am
Last updated: 11/2/18 11:05 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-File Shares, Network-Wired, Network-Wireless, Telephone Services

 Partial Network Outage in Research Building

Description

One of the switches in Research Building is having problems, Networking is on site trying to resolve the issue.

 

 

Updated 9/28/2018 @5:03pm:

The hardware failure that caused network and IP Telephone outages to portions of the third and fourth floors of Research Building has been replaced.  Network Services are now restored.  If there are any outstanding network outages, please notify the Technology Support Center.

Posted: 9/28/18 9:43 am
Last updated: 9/28/18 5:05 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Scheduled Maintenance – Telephone Upgrade

Start Time: 7/13/18 5:30 pm - End Time: 7/14/18 12:00 pm

Description

7/15 Update: Telephone upgrade has been completed. Please follow link in email announcement for instructions on installing new communicator client.

7/14 Update 2:Upgrade is complete and phones should be working. The communicator application upgrade is not launching as expected. Telephone Services will  continue to test and monitor the application until 7/15 and will provide an update if needed.

7/14 Update: ITS Telephone Services continues to work on testing the environment. The upgrade is completed and we are working through any issues we find.

 

On July 13/14 Telephone Services will be performing an upgrade to the Campus ShoreTel/Mitel phone system. Maintenance will begin at 5:30PM on July 13 and should be completed by Noon on July 14.  During this time period, users may experience loss of phone service, loss of connection to ShoreTel Communicator, loss of Soft Phone connectivity and delayed delivery of voicemail messages.

Please refer to email for additional information/instructions.

Primary Contact: Telephone Services

Posted: 7/9/18 4:32 pm
Last updated: 7/15/18 2:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Network Outage 1st floor Oak Hall

Description

There is a network issue affecting 1st floor of Oak Hall.  All wired and wireless network is unavailable.  Network is investigating the issue at this time.

 

2:00pm – Issue resolved.  There was a faulty connection to the network equipment and it has been repaired.

Posted: 6/7/18 1:52 pm
Last updated: 6/7/18 1:59 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services