Posts Categorized: Telephone Services

 ShoreTel/Mitel server maintenance

Start Time: 5/31/19 8:00 pm - End Time: 6/1/19 12:01 am

Description

ITS will perform maintenance on the campus ShoreTel server, which supports the campus phone system.  The Mitel Connect client will be unavailable during this time, and access to voicemail may be delayed.  Incoming and outgoing telephone calls will not be affected.

Primary Contact: Philip Reiss

Posted: 5/31/19 11:42 am
Last updated: 6/1/19 12:32 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Research building Third and Fourth floor Network Upgrade 5/26 7am

Start Time: 5/26/19 7:00 am - End Time: 5/26/19 12:00 pm

Description

Networking is going to be upgrading equipment on the third floor of the Research building on 5/26/2019. During this time wireless, wired, and telephone service will be unavailable on the third floor and fourth floor of the Research building.

Primary Contact: Joshua Ballenot x4116

Posted: 5/22/19 2:50 pm
Last updated: 5/28/19 9:54 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Network Maintenance Server Network – Sunday April 28, 2019 12:01am (0001) to 6:00am (0600) –

Start Time: 4/28/19 12:00 am - End Time: 4/28/19 6:00 am

Description

Networking will be upgrading the server network equipment.  There will be networking outages for departmental file shares, K: drives/MyDocuments (for faculty and staff with last names beginning K-Z), TritonApps sessions, and servers used for clinical or compliance data.

Primary Contact: Steve Chapman x4063

Posted: 4/26/19 4:38 pm
Last updated: 4/30/19 8:13 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-Wired, Telephone Services

 ELS (Sassin building) Network Maintenance

Start Time: 4/24/19 6:00 am - End Time: 4/24/19 6:30 am

Description

Networking is going to be doing equipment maintenance tomorrow on the ELS networking equipment. For the duration of the maintenance wired, wireless, and telephone service will be unavailable in ELS only.

Primary Contact: Joshua Ballenot

Posted: 4/23/19 3:00 pm
Last updated: 4/25/19 1:33 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Seton Network Maintenance 4/21/19

Start Time: 4/21/19 6:00 am - End Time: 4/21/19 6:30 am

Description

Networking is going to be doing a software upgrade on networking equipment this Sunday in Seton hall. During this time there will be no network access including wired, wireless, and phone services.

Primary Contact: Joshua Ballenot

Posted: 4/19/19 10:06 am
Last updated: 4/21/19 9:33 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Power outage Express Scripts Hall (ESH) – Sunday April 7th – 8am to 10 am

Start Time: 4/7/19 8:00 am - End Time: 4/7/19 10:00 am

Description

Facilities will be working on the power on the 4th floor of ESH.   This will cause the VPN server to be unavailable during the outage.   There is also a risk of impacting telephone services during this outage.

Primary Contact: Steve Chapman x4063

Posted: 4/5/19 10:40 am
Last updated: 4/7/19 6:31 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-VPN, Network-Wired, Telephone Services

 UMSL IP Phone system

Description

At approximately 10:51 AM a service handling phone connectivity became unresponsive.  Attempts to restart the service failed, so the system was restarted.  Scope: Cashiers, Financial Aid, and the Technology Support Center call groups.

 

UPDATE:  I believe this issue has been resolved.  Concerns?  Contact the Technology Support Center at extension 6034.

Posted: 3/20/19 11:50 am
Last updated: 3/20/19 11:57 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 UMSL Data Center power outage

Description

The UMSL data center unexpectedly lost power, and all campus-hosted data services are experiencing an interruption. ITS staff is working to restore services.

Update 3:56 pm 2/14/19 – The Technology Support Center telephones are not currently working.  If you would like to report a problem with a computing service or piece of computing equipment, please go to help.umsl.edu and put in a ticket.  Thank you.

Update 8:40 pm 2/14/19 – Many campus applications remain unavailable at this time. ITS expects replacement parts to be delivered on Friday morning, and will continue to work to restore services.

Posted: 2/14/19 10:54 am
Last updated: 3/12/19 3:08 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Instructional Support Services, Internet Access, Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Power Outage, Printing, Sharepoint, Telephone Services, UMSL Websites

 Network equipment upgrade in Marillac Hall

Start Time: 10/28/18 7:00 am - End Time: 10/28/18 12:00 pm

Description

Networking will be replacing equipment in Marillac Hall this Sunday. There will be no Network access (wired or wireless) or telephone service until the upgrade is complete.

Primary Contact: Pollyana Appleton x6026

Posted: 10/24/18 2:42 pm
Last updated: 11/2/18 9:36 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Telephone Services