Posts Categorized: Telephone Services

 UMSL IP Phone system

Description

At approximately 10:51 AM a service handling phone connectivity became unresponsive.  Attempts to restart the service failed, so the system was restarted.  Scope: Cashiers, Financial Aid, and the Technology Support Center call groups.

 

UPDATE:  I believe this issue has been resolved.  Concerns?  Contact the Technology Support Center at extension 6034.

Posted: 3/20/19 11:50 am
Last updated: 3/20/19 11:57 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 UMSL Data Center power outage

Description

The UMSL data center unexpectedly lost power, and all campus-hosted data services are experiencing an interruption. ITS staff is working to restore services.

Update 3:56 pm 2/14/19 – The Technology Support Center telephones are not currently working.  If you would like to report a problem with a computing service or piece of computing equipment, please go to help.umsl.edu and put in a ticket.  Thank you.

Update 8:40 pm 2/14/19 – Many campus applications remain unavailable at this time. ITS expects replacement parts to be delivered on Friday morning, and will continue to work to restore services.

Posted: 2/14/19 10:54 am
Last updated: 3/12/19 3:08 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Instructional Support Services, Internet Access, Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Power Outage, Printing, Sharepoint, Telephone Services, UMSL Websites

 Network equipment upgrade in Marillac Hall

Start Time: 10/28/18 7:00 am - End Time: 10/28/18 12:00 pm

Description

Networking will be replacing equipment in Marillac Hall this Sunday. There will be no Network access (wired or wireless) or telephone service until the upgrade is complete.

Primary Contact: Pollyana Appleton x6026

Posted: 10/24/18 2:42 pm
Last updated: 11/2/18 9:36 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Telephone Services

 SSB Tower Network Equipment Upgrade 10/14/18

Start Time: 10/14/18 7:00 am - End Time: 10/14/18 12:00 pm

Description

Networking will be upgrading the equipment in the SSB Tower.  During this time there will be no network access including wired, wireless, and phone services.

Primary Contact: Josh Ballenot

Posted: 10/10/18 6:07 am
Last updated: 11/2/18 11:05 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-File Shares, Network-Wired, Network-Wireless, Telephone Services

 Partial Network Outage in Research Building

Description

One of the switches in Research Building is having problems, Networking is on site trying to resolve the issue.

 

 

Updated 9/28/2018 @5:03pm:

The hardware failure that caused network and IP Telephone outages to portions of the third and fourth floors of Research Building has been replaced.  Network Services are now restored.  If there are any outstanding network outages, please notify the Technology Support Center.

Posted: 9/28/18 9:43 am
Last updated: 9/28/18 5:05 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Scheduled Maintenance – Telephone Upgrade

Start Time: 7/13/18 5:30 pm - End Time: 7/14/18 12:00 pm

Description

7/15 Update: Telephone upgrade has been completed. Please follow link in email announcement for instructions on installing new communicator client.

7/14 Update 2:Upgrade is complete and phones should be working. The communicator application upgrade is not launching as expected. Telephone Services will  continue to test and monitor the application until 7/15 and will provide an update if needed.

7/14 Update: ITS Telephone Services continues to work on testing the environment. The upgrade is completed and we are working through any issues we find.

 

On July 13/14 Telephone Services will be performing an upgrade to the Campus ShoreTel/Mitel phone system. Maintenance will begin at 5:30PM on July 13 and should be completed by Noon on July 14.  During this time period, users may experience loss of phone service, loss of connection to ShoreTel Communicator, loss of Soft Phone connectivity and delayed delivery of voicemail messages.

Please refer to email for additional information/instructions.

Primary Contact: Telephone Services

Posted: 7/9/18 4:32 pm
Last updated: 7/15/18 2:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Network Outage 1st floor Oak Hall

Description

There is a network issue affecting 1st floor of Oak Hall.  All wired and wireless network is unavailable.  Network is investigating the issue at this time.

 

2:00pm – Issue resolved.  There was a faulty connection to the network equipment and it has been repaired.

Posted: 6/7/18 1:52 pm
Last updated: 6/7/18 1:59 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services