Posts Categorized: Telephone Services

 Scheduled Maintenance – Telephone Upgrade

Start Time: 7/13/18 5:30 pm - End Time: 7/14/18 12:00 pm

Description

7/15 Update: Telephone upgrade has been completed. Please follow link in email announcement for instructions on installing new communicator client.

7/14 Update 2:Upgrade is complete and phones should be working. The communicator application upgrade is not launching as expected. Telephone Services will  continue to test and monitor the application until 7/15 and will provide an update if needed.

7/14 Update: ITS Telephone Services continues to work on testing the environment. The upgrade is completed and we are working through any issues we find.

 

On July 13/14 Telephone Services will be performing an upgrade to the Campus ShoreTel/Mitel phone system. Maintenance will begin at 5:30PM on July 13 and should be completed by Noon on July 14.  During this time period, users may experience loss of phone service, loss of connection to ShoreTel Communicator, loss of Soft Phone connectivity and delayed delivery of voicemail messages.

Please refer to email for additional information/instructions.

Primary Contact: Telephone Services

Posted: 7/9/18 4:32 pm
Last updated: 7/15/18 2:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Network Outage 1st floor Oak Hall

Description

There is a network issue affecting 1st floor of Oak Hall.  All wired and wireless network is unavailable.  Network is investigating the issue at this time.

 

2:00pm – Issue resolved.  There was a faulty connection to the network equipment and it has been repaired.

Posted: 6/7/18 1:52 pm
Last updated: 6/7/18 1:59 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Network Outage – Marillac Hall –

Description

Power outage has cause a network outage in parts of Marillac hall.

8:30 – Maintenance is currently working with Ameren to isolate the power issues.  No estimate on time of repair.

12:00. Power restored

Posted: 5/3/18 9:06 pm
Last updated: 5/4/18 12:22 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Scheduled Network Outage – 03/28/2018 – 4:00 am

Start Time: 3/28/18 4:00 am - End Time: 3/28/18 7:00 am

Description

Networking will be upgrading the software on equipment located in the following buildings.

SCCB – South Campus Classroom Building
WEB – Ward E. Barns Building ( ED Collabitat)
ESH 4th floor – Express Scripts Hall
TJL – Thomas Jefferson Libaray
VRH – Villa Resident Hall
SCB – South Campus computer Building
SH – Stadler Hall

All network and Telephone service will be unavailable during the reboot. (approx. 10 min.)

Primary Contact: Steve Chapman

Posted: 3/27/18 3:13 pm
Last updated: 5/16/18 2:32 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Scheduled Network Maintenance – 02/21/2018 – 4:00 am

Start Time: 2/21/18 4:00 am - End Time: 2/19/18 6:00 am

Description

Networking will be upgrading the software on equipment located in the following buildings.

AAB -Performing art center
BH – Science learning building
ORH – Nursing Admin. building
ESH– Seton Hall
FAB – Social Sciences and Business Building
KWC – J. C. Penney building
LH – Lucas Hall
MH – Marillac Hall
MSC – Millennium Student Center
MTLC – Math Lab
NAB – Nursing Admin. building
PCC – Optometry Patient Care Center
PAC -Performing art center
SSB – Social Sciences and Business Building

All network and Telephone service will be unavailable during the reboot. (approx. 10 – 15 min.)

Primary Contact: Steve Chapman

Posted: 2/19/18 9:44 am
Last updated: 5/16/18 2:32 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Remote Sites have no Network and Phones

Description

We have no Network or Phone service on the Remote sites. We are calling Morenet again for news.

11am:  AT&T is experiencing an equipment failure similar to the recent outages that have occurred on 2/9, 2/13/ and 2/14. We are working with the vendor in an attempt to come up with a final resolution to the problem.

1:31pm: AT&T has resolved the issue. We do not have any more information.

Posted: 2/15/18 10:51 am
Last updated: 2/15/18 1:31 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services