Posts Categorized: Telephone Services

 CETC @ Flushing Meadows Network Upgrade – Sunday, Aug. 9th 7:30am-Noon

Start Time: 8/9/20 7:30 am - End Time: 8/9/20 12:00 pm

Description

Networking will be upgrading equipment on Sunday, August 9th. There will be no Internet or Telephone service in the building during the time of the upgrade.

Primary Contact: Pollyana Appleton

Posted: 8/7/20 9:42 am
Last updated: 8/17/20 3:04 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Desktop (physical) phone service degraded.

Description

Due to a Mitel switch failure, physical phone service on campus is degraded.  We will reboot the switch at 5 PM and continue to investigate.

Posted: 7/28/20 4:05 pm
Last updated: 7/29/20 9:59 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Stadler phone & network outage

Description

An electrical issue cause the phones in Stadler Hall 2nd floor not to power on resulting in no internet access.  The issue has been resolved.

Posted: 7/27/20 12:37 pm
Last updated: 7/27/20 12:38 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Telephone Services

 Emergency phone maintenance

Description

Telephone Services are performing an emergency server reboot on the Mitel phone system to resolve ongoing issues with call routing and softphone service.  During this time, softphones will be unavailable and in-progress softphone calls will drop. Service will resume as soon as the server is back online.

 

The Mitel server rebooted successfully. Softphone functionality is restored and calls are now routing properly.

Posted: 6/15/20 2:43 pm
Last updated: 6/15/20 3:12 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Unscheduled server restarts

Description

Several application servers hosted by UMSL ITS were briefly unavailable shortly after 5 a.m., when a hosting server became unresponsive.  All affected servers automatically restarted on the remaining hosts, and became available again within minutes.  This outage briefly impacted telephone services, including ShoreTel/Mitel Connect.

Posted: 5/30/20 6:02 am
Last updated: 6/5/20 9:35 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Telephone Services

 Telephone Service outage

Description

Telephone service will become unavailable at 5:30pm Thursday 4/9/2020 in order to perform emergency maintenance. We expect these repairs to take roughly 90 minutes. This will affect all softphone connections and some physical campus phones. If you have a technology issue during that time, please open a Cherwell ticket via help.umsl.edu or email helpdesk@umsl.edu, as the Help Desk phones will also be down.

 

Update: All telephone systems are back up and working. We are still monitoring the softphone issue from earlier and following up with users to see whether the original issue has also been resolved.

Posted: 4/9/20 4:17 pm
Last updated: 4/9/20 8:34 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Issues with Mitel Softphone

Description

Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.

 

Update: The above issues in Softphone are resolved following emergency maintenance.

Posted: 4/9/20 1:05 pm
Last updated: 4/10/20 8:31 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services