Telephone Service outage

Description

Telephone service will become unavailable at 5:30pm Thursday 4/9/2020 in order to perform emergency maintenance. We expect these repairs to take roughly 90 minutes. This will affect all softphone connections and some physical campus phones. If you have a technology issue during that time, please open a Cherwell ticket via help.umsl.edu or email helpdesk@umsl.edu, as the Help Desk phones will also be down.

Update: All telephone systems are back up and working. We are still monitoring the softphone issue from earlier and following up with users to see whether the original issue has also been resolved.

 Issues with Mitel Softphone

Description

Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.

Update: The above issues in Softphone are resolved following emergency maintenance.

 JCP north telephone services maintenance 3/11/20 6:00 am

Description

Telephone services will be undergoing a short maintenance at 6am on 3/11/20. during this time telephone services will be unavailable.

Primary Contact: Joshua Ballenot x4116

 Telephone Services Temporary Outage

Description

There will be temporary intermittent service to certain analog phone systems on campus to repair a piece of hardware. This will include select building alarms and a small number of individual analog phone lines. The outage should be complete in under 10 minutes.

Service on these analog phone lines has been restored.

 Degraded service: Mitel huntgroups.

Description

Call queuing services for two campus huntgroups are currently degraded.  We are rebooting the device, and will update this space momentarily.

** UPDATE **

A phone switch had locked up, and has been rebooted.  All services have been restored.  Please contact the Technology Support Center:  Attention To: Telephone Services with any related issues.

 Scheduled Outage Telephone Services

Description

Telephone Services will be restarting two switches at 10:30pm tonight, to be finished before 11:30pm. Some users may notice intermittent trouble with calls during this time.

 Telephone Services – Some users may experience authentication failure

Description

We are investigating reports that the Mitel Connect client is not able to reach the server.

The Mitel Connect client is once again allowing login without issue, after the replacement of a problematic certificate on the server.