Turnitin via MyGateway

Description

unknown begin time until 3:00pm, 9/11/12017:  While configuring some new features for the Canvas instance of Turnitin, our vendor inadvertently disabled our license in MyGateway.  This was throwing a license error when trying to use Turnitin via MyGateway.  UMSL ITS was alerted to the problem via email over the weekend, but the issue might have started earlier.  The exact start time is not known, but services should be restored now.

Sorry for any inconvenience.

 Intermittent MyGateway Issues

Description

March 13, 2017, 4:30a- 9:00a: Some users were seeing Status 500 error pages, slow login or parts of courses not loading.  We found a frontend web server that needed restarting.  Service should be restored now.

 MyGateway Outage

Description

Mar 7, 2017, 9:30a-9:45a:  Due to hardware issues at our Columbia data center, MyGateway was slow or unresponsive.  See https://status.missouri.edu/ for more details.

 SSO Server Connection Issues

Description

From 6:27pm to 7:36pm sso.umsl.edu experienced issues connecting to external databases. This may have prevented some users from logging into MyGateway. This issue also affected the SSO ID Lookup and SSO Change Your Password services.

The affected services have been restarted. MyGateway logins and SSO lookups/password changes are working again.

 MyGateway Node Down

Description

4pm, Saturday, Feb 11, 2017 to 4am, Sunday, Feb 12 – Users reported and logs confirm that one of the four MyGateway nodes was not accepting web traffic last Saturday evening.  This would have affected about one quarter of our users and kept them from accessing the site unless they changed their Internet address (moved to another network).  From the logs it looks like the site was compromised in a way that prevented automatic fail-over from taking the bad node offline.  Therefore, users attached to that node continued to be blocked until the node performed a scheduled nightly restart at 4am.  We are investigating how to improve the automated fail-over in the future.

 MyGateway Connectivity Issues

Description

7:30pm — Disk issues seem to be stable now.  Columbia ITS is working with the hardware vendor to determine the root cause.  MyGateway is now fully functional.

5:15pm — Backend disk storage in Columbia is experiencing issues that is causing service unavailable for some MyGateway nodes.  Columbia ITS is currently working on the problem.  MyGateway appears to be stable at this time but we are keeping an eye on it.  If you cannot connect now, please try again a little later as it is an intermittent issue.

Sorry for the inconvenience.

 Canvas Enrollments Temporarily Disabled

Description

8:45a – A bug in our data load scripts have disabled some course enrollments in Canvas.  This mostly affects instructors seeing their courses for Spring 2017 but may affect some students as well.  We are working on running in a known good data set from Monday and then correcting the bug.

4:42p – Data in Canvas has been corrected.  Enrollments should be back to normal.  The bug in our data load scripts has been repairerd.  ITS staff are monitoring the scripts for further issues.  Please contact the FRC or TSC if you are still missing any course in Canvas.

 MyGateway Outage November

Description

MyGateway will be undergoing maintenance 11/20/15 between 12:00 A.M. and 7 A.M. Sunday.  MyGateway will be unavailable during this time.

Primary Contact: Tony Elder